PLATFORM Legal Policies
The Right Connection. The Right Platform.
Terms of Service
Welcome to PLATFORM.
PLATFORM is an online marketplace connection service that enables sellers to list products and services while helping interested buyers discover and contact sellers directly.
1. Our Services
PLATFORM provides product listing, service listing, location-based discovery, and direct communication facilities.
Unless expressly stated otherwise, PLATFORM does not sell, manufacture, deliver, or guarantee products advertised by independent sellers.
2. Seller Responsibilities
- Provide accurate product information.
- Upload genuine product images.
- Maintain valid contact details.
- Comply with applicable laws.
- Avoid misleading advertisements.
3. Buyer Responsibilities
Buyers must independently verify product quality, seller identity, availability, price, and transaction arrangements before making purchases.
4. Credit-Based Contact Access
Registered users may use credits to unlock seller contact information. Credit prices and usage conditions are displayed before purchase.
Unlocking seller contact details does not guarantee product availability or successful completion of a transaction.
5. Direct Transactions
Buyers and sellers communicate directly through telephone, WhatsApp, or other mutually agreed communication methods.
PLATFORM is not ordinarily a party to transactions independently negotiated between users.
6. Prohibited Activities
Fraudulent listings, counterfeit products, unlawful activities, harassment, and misuse of contact information are prohibited.
7. Complaints
Users may report suspicious listings, incorrect contact information, credit-related issues, or other violations through PLATFORM support.
Privacy Policy
PLATFORM respects user privacy and is committed to responsible handling of personal information.
1. Information Collected
- Name and username.
- Email address.
- Mobile number.
- Seller product information.
- Location information.
- Credit purchase and usage history.
2. Information Usage
Personal information is used for account management, product listings, location-based discovery, credit management, customer support, and authorized buyer-seller communication.
3. Seller Contact Disclosure
Seller phone numbers are concealed from public visitors.
Eligible registered users may unlock seller contact information using credits.
Sellers must authorize this disclosure before their contact information is made available.
4. Location Information
PLATFORM may use seller-provided locations and user-authorized device location to display nearby products and services.
5. Data Security
PLATFORM implements reasonable security measures to protect personal information.
6. User Rights
Users may request correction, updating, or deletion of eligible personal information, subject to applicable law.
7. Third-Party Communication
Users may communicate through external services such as WhatsApp. Those services operate under their respective privacy policies.
Refund Policy
PLATFORM provides digital credits that enable registered users to unlock seller contact information.
1. Credit Purchases
Users may purchase credit packages through available membership plans. Prices and applicable taxes are displayed before payment.
2. Credit Usage
Credits are consumed when eligible seller contact details are successfully unlocked.
3. Unused Credits
Users may request refunds for eligible unused purchased credits within seven calendar days of purchase.
4. Used Credits
Credits consumed through successful contact-unlocking services are generally non-refundable merely because a seller does not respond or a transaction does not proceed.
5. Invalid Contact Information
If unlocked seller contact information is incorrect, users may submit a complaint.
Verified issues may qualify for credit restoration or an appropriate refund.
6. Technical Errors
Verified duplicate deductions, unsuccessful unlocks, or duplicate payments may qualify for correction or refunds.
7. Refund Requests
Refund requests should be submitted through PLATFORM customer support with the relevant transaction details.
This policy does not limit statutory consumer rights or remedies available under applicable law.